“Many wanted me to ‘get angry’ and go to the courts, etc. But I explained to TAP that their route would actually destroy my fields and my business,” Mr Panagiotis says.
Mr Sotiris from TAP’s technical contractor in Athens covering the pipeline’s western route through Greece travelled to Verga with his team to look at the issue personally.
“We went to see his property first-hand, spoke, discussed and realised we could do easily do a small re-routing,” he says. “It’s the human aspect that made the difference. People appreciate the fact that you are walking in their shoes, through the fields and mud. So people understand that TAP is not a faceless conglomerate. They really appreciate a quick response, a personal touch and interaction.”